Billing and Cancellation: Payments, Splitting and Promo Codes

Billing is handled by Stripe, so your card details never touch our servers. This page covers how you are charged, where to find invoices, how promotion codes work, and how to cancel.

How billing works

You pay for a server one of two ways, chosen at checkout:

• Subscription: monthly, every 6 months or yearly. You pay the first period at checkout, then Stripe charges the same amount each period until you cancel. Your first subscription gets the new customer deal.
• Prepaid: 3 days, 30 days, 6 months or 1 year, paid once. Nothing renews. When the time ends the server pauses, and its world is kept for 14 days in case you come back. Prepaid never gets the new customer deal.

There are no setup fees and no contracts either way. Each server is billed on its own: two servers means two separate bills.

Prices are set by the plan's RAM and shown on the game page and at checkout before you pay. See choosing a plan for how pricing works. Prices are in US dollars.

Lengths and prices

The longer you pay for, the less each day costs:

New customers get their first month at half price on a monthly subscription, one month off a 6 month subscription, or two months off their first year. Already on a subscription? Open your server's control panel to switch to a longer one: you are charged today, minus the unused part of your current period.

Prepaid servers

A day before prepaid time ends, we email you and the control panel shows how long is left. From the panel you can Extend (pay for more time, any length) or Switch to a subscription so it never runs out. Your prepaid time is kept either way: new time starts when the old time ends. Friends sharing the bill extend their own share from their share link.

If the time runs out, the server pauses and keeps its world for 14 days. Extending in that window brings it straight back.

Custom builds

Want a size between plans? Build your own on any game page: pick the RAM, the length and how to pay. Plans are bundles, so they cost a little less than the same RAM built custom.

Server Share: splitting the bill with friends

Choose Split with friends at checkout to split a server's monthly price across up to 10 people, each paying with their own card.

• Server Share is not a payment plan. Nobody pays in parts over time: each friend pays their own share with their own card, monthly or yearly, whichever the server uses.
• The price is split evenly, plus a $1 fee per person on each payment. For example, a $9.99 plan split 3 ways is $12.99 in total, or $4.33 each.
• You pay your share at checkout and the server starts right away. Your dashboard then shows a link for each friend.
• Friends open their link and pay their share. They do not need an account. They get an email with their receipt and a private link to manage or cancel their share.
• Every payment keeps the server running for its part of the month. If 1 of 3 shares is paid, the server runs for about 10 days. When everyone pays, it runs the whole month. Your dashboard shows the date it is paid until.
• If someone leaves the split, the others cover their part so the server keeps running. Each remaining payer's share can rise up to the full server price. We email them before the change, and it applies from a renewal at least 7 days away. When a new friend joins, everyone's share goes back down.
• You can add a friend to the split, or remove a link nobody has paid yet, from your dashboard at any time.

Payment methods

At checkout you pay through Stripe Checkout, which accepts:

• All major credit and debit cards
• Apple Pay, on supported Apple devices and browsers
• Google Pay, on supported devices and browsers

The options you see depend on your device and browser. The card or wallet you use at checkout is saved to your subscription for future monthly charges.

Promotion codes

If you have a promo code, type it in the Promo code box on our checkout page, next to the total, and click Apply. If a creator sent you a link, the code is already filled in, and it stays remembered for 30 days if your cookie choice allows it. A creator's code gives you the new customer deal and supports the creator. Other promo codes take their discount off your first payment. Either way, the total before you pay shows exactly what you get. One code per order, and you cannot use your own affiliate code.

Want a code of your own? See work with us.

Refunds

New to GamezServers? If you are not happy, email support@gamezservers.com within 72 hours of your first payment for a full refund (for other lengths, the first 10% of the period you bought: 7 hours on 3 days prepaid, 18 days on 6 months, 36 days on a year). This covers your first purchase only, once per person. Renewals and later payments are not refundable, but you can cancel any time so you are not charged again. The full policy is in our Terms of Service.

The Billing button

Everything to do with payments lives in the Stripe customer portal. To open it:

1. Sign in and go to your dashboard.
2. Click Billing.

In the portal you can:

• Update your payment method, for example when a card expires.
• See and download invoices for every payment.
• Cancel a subscription.

When you are done, the portal sends you back to your dashboard.

Cancelling

To cancel a server, open its control panel, go to Settings and click Cancel subscription. We ask why you are leaving, which you can skip, and may show you an offer, then one click cancels. You can also cancel in the Stripe portal under Billing. Changed your mind before the end date? Click Keep my subscription in the same place.

What happens next:

• You are not charged again for that server.
• The server keeps running until the end of the period you already paid for, so your group can keep playing until then.
• When the period ends, the subscription ends and the server shows as Cancelled on your dashboard.
• When the paid time ends, the server shuts down. Its files are kept for 14 days in case you change your mind, then deleted for good. Download anything you want to keep before then.

If you have several servers, cancelling one does not affect the others.

Deleting a server

In Settings, Delete server removes the game server and all its files, including its backups, for good. Download anything you want to keep first.

Deleting does not cancel your subscription unless you tick Also cancel my subscription in the same step. If you leave it unticked, you keep paying for the server as before, and it stays on your dashboard as an empty slot: click Start a game here to set up any game with a plan of the same memory in it, at no extra cost. If the new game's plan is cheaper, the difference comes off your next bill.

If friends split the bill, deleting without cancelling keeps their shares going, and cancelling in the same step ends theirs too.

Common questions

Can I get an invoice for my records? Yes. Every payment has an invoice in the Stripe portal under Billing.

My card expired. Will my server go offline? Update your card in the Billing portal as soon as you can so the next monthly payment goes through.

Do I need an account to pay? To buy a server, yes. Checkout signs you in or creates your account on the same page before sending you to Stripe, so your servers and billing are tied to your account. Friends paying a share through a Server Share link do not need one. See account and sign in.

Something looks wrong with a charge. Email support@gamezservers.com with the invoice details and we will sort it out.